Thursday 7 April 2011

Windows 7 and HP C4480 problem solved

Ok. Bloody Microsoft again.
New computer with Windows 7 64 bit. Year old HP Photosmart C4480 printer that worked fine with XP. Couldn't install software, got "Fatal Error during installation" then install prog went into a loop. It said the printer was installed and the scanner worked in Photoshop but when went to print, got "Printer not installed". Tried everything online, no joy.
Paid £16 to HP support for an online 'Friend'. Got Nathan. Top man. Here's what we did.
Installed latest Java, Flash, C++ Runtime, MS XML and .NET version 4. Still got "Fatal error during installation" and program looping but....... IT PRINTS.
Now to get on with the rest of my life.
By contrast, when I bought my Macbook and plugged in the printer, it recognised it and installed the driver immediately. WTF?????